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When booking a cabin...

1. How do I book the cabin I like?
2. When is my balance due?
3. How do I get directions to the cabin I rented?
4. How do I get keys for the cabin in Big Bear that I rented?
5. Where are the cabin rentals located?
6. Can I bring my pet to the cabin?
7. Do you have any specials for the cabins?
8. Do you provide linens for the cabins?
9. How does the security deposit work?
10. How many people can sleep at the cabin I rented?
11. What if my group is more than 16 people?
12. When do I have to bring snow chains?
13. Do the properties have air conditioning?
14. What is your cancellation policy?
15. How much do your cabins cost?
16. How far in advance do I have to book my cabin?
17. Can I physically see the cabin I want before I book it?


While in Big Bear...

18. How do I check-in to my cabin?
19. Do you do a walk through of the rental with us at check-in?
20. How do I check-out of my cabin?
21. Can I request an early check-in or a late check-out?
22. How can I get information on the activities I can do while am in Big Bear?
23. What if I have an emergency while am at the cabin?
24. Do you offer a catering service?
25. Do you provide firewood for the cabin?







1. How do I book the cabin I like?

Our online booking system makes it really easy to book the cabin you choose at your fingertips. Start by selecting your dates to make sure the home is available, after that, it's an easy step-by-step process, just fill in the required fields and you are on your way to booking the property of your choice. If you prefer the special touch of personalized service, give us a call at (888) 866-4618 and one of our booking specialists will be more than happy to assist you.


2. When is my balance due?

The full balance is due at the time of booking. If time allows, you might contact us and some times we can arrange for a different payment schedule.


3. How do I get directions to the cabin I rented?

Your reservation confirmation will include directions to our office as well as directions to the home you rented. Additionally, we have general directions on how to get to Big Bear under our Driving Directions page.


4. How do I get keys for the cabin in Big Bear that I rented?

A lockbox containing the key will be placed at the cabin prior to your arrival. The code to open the lockbox is provided when you check-in with our office.


5. Where are the cabin rentals located?

All of our homes are located in the Big Bear Valley. Big Bear Lake is a beautiful, very accessible lake. Regardless of whether you stay on the south shore or the north shore, you are guaranteed to be only a couple of minutes away from the main attractions and the lake. Keep in mind that our search engine allows you to search cabins by location if you wish to stay in a certain area. For exact location of our cabins & more attractions in Big Bear, visit our Area Map.


6. Can I bring my pet to the cabin?

A lot of our cabins are dog friendly. You can tell which cabins allow dogs by looking at their description. Dog friendly properties will say this Dogs allowed. Properties that do not allow dogs will say this Dogs not allowed. We love our animals in Big Bear Lake, however, we do not allow any other pets but dogs. Many persons suffer from allergies to animals, so we must allow dogs only. If you are bringing a dog to one of our dog friendly homes, we will need you to complete and return a pet addendum. Dogs will receive a special treat basket upon your arrival!!


7. Do you have any specials for the cabins?

Looking for a hot deal on a vacation rental or a special package? Take a look at our Specials/Packages page.


8. Do you provide linens for the cabins?

Yes. We feel this is luxury our tenants deserve, and the majority of our homes are equipped with washers and dryers as well.


9. How does the security deposit work?

The security deposit is a fee collected to ensure the vacation rental is returned to the same conditions that it was when you arrived. This fee is 100% refundable providing there are no damages found to the house. After your departure, our staff does its best to return your deposit as soon as possible, though our contract says we have up to 21 days to do so.


10. How many people can sleep at the cabin I rented?

The maximum number of people that can sleep at each cabin is listed on the home details. Please make sure you choose a cabin that can accommodate enough people for your party. Going over this number would be a violation of a city ordinance and will cause the forfeiture of your security deposit. Our biggest homes can sleep up to 16 guests at a time.


11. What if my group has more than 16 people?

Within our inventory we have homes that are close to each other, sometimes next door or within walking distance. You can rent as many houses as you need to accommodate your entire party. To see the specific location of our cabins visit our Area Map page or contact us for further assistance.


12. When do I have to bring snow chains?

It is highly recommended that you carry snow chains in your vehicle during the winter months (November through April) if you are in the San Bernardino Mountains. Weather conditions can quickly change and road restrictions that require chains can be placed at any given time. For current conditions visit our Weather page or call our local Road and Snow line at (909) 866-7669.


13. Do the properties have air conditioning?

The temperature is always a couple of degrees cooler at 7000 feet therefore a big percentage of our homes do not come equipped with air conditioning units. If having air conditioning is important to you and the rest of your party, contact one of our representatives for information on the cabins that have this feature.


14. What is your cancellation policy?

If you have placed a temporary hold for a home or you haven't given any form of payment towards a reservation, you may cancel without a cancellation fee. If a payment has been received, there is not a cancellation policy for your reservation. Contact our representatives if you have an emergency that forces you to miss your trip.


15. How much do your cabins cost?

We have a wide variety of homes on our inventory. You can choose a cozy mountain cabin starting at $125 per night, a 5-star luxurious lakefront for $2,450.00 per night, or anything in between!!


16. How far in advance do I have to book my cabin?

We don't have a restriction on how far in advance you need to book. Depending on whether the cabin is clean and ready to go, you might even book within the same day of your arrival. Keep in mind that if you want to make sure you can book the cabin you like, we recommend you do it as soon as possible so that nobody else takes it before you. Also keep in mind that once we have confirmed the reservation, it would take us about 1-2 hours to perform a check-in and place the lockbox at the home.


17. Can I physically see the cabin I want before I book it?

We can provide you with directions to the cabin so you can see the outside for yourself. However, all of our cabins are professionally cleaned after every tenant's departure and we like to keep them rent-ready for the next tenant; therefore we don't do walk-ins on the inside of the homes.


18. How do I check-in to my cabin?

We ask our tenants to check-in to our office before going to the cabin. Our office is conveniently located near the "Big Bear Village" just off the main boulevard. The exact directions on how to get to our office are given to you along with your confirmation. We would love to meet all of our tenants personally, but in order to make the check-in a smoother process, we only require the person on the contract to come to our office. Please have the credit used to pay for the reservation and your driver's license ready. We will then provide you with the lockbox code and all additional information you might need for the home. After that you are on your way to a memorable vacation!


19. Do you do a walk through of the rental with us at check-in?

All of our homes are carefully inspected before and after every tenant departure to ensure their good condition. These inspections take place prior to your arrival and after your departure. If you find any damages upon your arrival, please call our office immediately We realize accidents happen from time to time. We will leave you a form where you can write any breakage that took place during your stay or maybe suggestions to improve your next stay.


20. How do I check-out of my cabin?

Take a look at our checklist.
  • Please make sure you wash all dirty dishes. If the home is equipped with a dishwasher make sure you at least start the washing cycle.
  • Take all trash to the nearest disposal site. Directions are provided in the house guide at the cabin. (This applies for rentals in the city of Big Bear Lake)
  • Please secure your trash in the trash bins or trash cans provided. (This applies for rentals in Big Bear City or Fawnskin)
  • Leave all used beds unmade.
  • Gather used towels together.
  • Turn thermostat down to 55 degrees Fahrenheit.
  • Make sure all doors and windows are closed and locked.
  • Check the house for forgotten personal items. The most common places where people forget items are drawers, closets, electronics plugged to outlets (such as chargers, personal videogames etc)
  • Turn off all lights.
  • Return key to lockbox.
A copy of this checklist will be provided in the house guide when you arrive to the home. After finishing all the things above, there is no need for you to come back to our office.



21. Can I request an early check-in or a late check-out?

We are always trying to accommodate our tenants and will be more than happy to change your check-in/check-out times whenever it's possible. We always need to make sure the house will be ready for your use when you come in, therefore we can't confirm an early check-in or a late check/out until a day before your arrival/departure. We can only confirm this right before the dates of request because we must make sure the home has not been rented right before or right after your stay. NOTE: Due to the high volume of tenants during the Christmas/New Years holiday, no early check-ins/late check-outs can be granted during this period of time.


22. How can I get information on the activities I can do while am in Big Bear?

Contact us by phone or email if you would like to get information on a specific activity or visit our Local Area Guide page.


23. What if I have an emergency while am at the cabin?

For all major emergencies dial 911. For all other issues you may call our office every day from 9:00am to 6:00pm or call our after hours answering service at (909) 584-4658. We will make every effort to remedy all issues in our control.


24. Do you offer a catering service?

Yes. Please contact us for details.


25. Do you provide firewood for the cabin?

We can deliver firewood to the cabin prior to your arrival so that it is ready for your use when you get there. Make sure you mention this at the time of booking and we will let you know the current firewood rates. You can also order wood once you are in Big Bear. Just give us a call and we'll have it delivered to you within a timely manner.